Where is Real Paella located? We service the entire North Florida area, from Jacksonville to Pensacola.
Does Real Paella have a restaurant? No, we do not have a restaurant. We only provide catering services.
How much space do you need to cook on site and serve? To cook on site, we need a flat space outside of 10’x10’.
What happens if it rains? Can you still cook outside? We will always bring a tent in case it rains, but if we consider that it is unsafe to cook outside we may have to bring your meal cooked and ready to serve.
Do you need to see the venue before the event? As long as we have an appropriate space outside, we don't have to see the venue but we will be happy to meet with you to discuss the details.
How do you serve the paella? We can serve the paella directly from the traditional pan or we can bring individual plates to the tables but that will require servers.
What’s the most popular menu for a wedding party? Our most popular menu for a wedding party is the mixta paella, spanish salad, tapas, dessert, and sangria.
Do you have a kid’s menu? No, but kids love paella! We can serve them smaller portions.
Do you need to use our kitchen during the event? No, we do not need to use a kitchen.
How are the traditional tapas served? The tapas are beautifully arranged on platters for serving.
Do you need water and electricity? No, we do not need water or electricity.
How long does it take you to set up, cook and serve? It takes about 2 hours from the time we start setting up the equipment until we are ready to serve.
Is paella gluten-free? Yes, paella is gluten-free.
Do you use any msg? No, we do not use any msg.
What’s the minimum and maximum amount of people you can cook for on site? There is no minimum for a party cooked on-site. The maximum is 1000.
For how many people you can deliver food for? The minimum for a delivery order is 10. To make arrangements for any delivery orders of 50 people or more, please call our office.
Do you deliver the paella in the pan? Yes, we deliver the paella in the pan and if you do not want the delivery person to serve it, they will provide you with instructions on how to keep it warm.
How do we return the pans and utensils after you deliver food? You can leave it on the front porch and we will send someone to pick it up the following day.
How do we keep the food warm? You can usually keep it warm on a regular stove, depending on the size, but the delivery person will provide instructions on how to serve the paella and keep it warm.
What type of rice and spices do you use? We use valencia rice, saffron, and smoked paprika imported from Spain.
How long does it take to cook paella on site for 25, 50 or 100 people? It depends on the size, most parties take 2 hours.
How many different types of paellas can I order for one party? There is no limit to the variety of paellas that you may order.
What if there is a person allergic to shellfish in the party? We can accommodate for food allergies.
Do you usually serve the salad already dressed? Yes, we serve the salad dressed with a mix of imported wine vinegars and olive oil.
Can you bring coffee and dessert to an event? Yes, we can bring coffee and dessert to an event.
What types of live music can you provide? We can provide flamenco guitar, flamenco band, classical guitar, and latin jazz.
Is there a catering contract? Yes, we will send you an on-line catering contract to be signed electronically.
Can you recommend a venue? Yes, we can recommend a venue.
Is there a cancellation fee? We do not have a cancellation fee but any paid deposits are non-refundable.
Can a customer cancel or change an order? The order can be changed 48 hours prior to the event.
What do you do with leftovers? We will leave them at the event for you to enjoy.
When and how do I make the final payment? The final payment is due the day of the event. It can be paid with check, cash, or money order.
Do you offer food samples to your customers? We cannot provide samples because all of our food is prepared fresh and individually for each event.
Do you provide plates, silverware, etc? Yes, but please be sure you request it in your quote.
Can we arrange a meeting prior to our event? Of course, one of our catering coordinators would be happy to meet with you.